Contact the NusaPower Team in Semarang
Questions about a formula, an ingredient, or a wholesale order all come to the same place. Reach us by phone, email, or the message form below, and we will get back to you during working hours.
A central Semarang office you can call, write to, or visit
Our office is at Jl. Pemuda No. 11, Sekayu, Semarang Tengah, Semarang, 50132. It sits in the central Semarang area, which makes it straightforward to reach from most parts of the city. If you are planning to visit, a quick call ahead saves time, since our team is not always at the desk.
People write to us about natural supplements for men, ask which vitamins and minerals for men sit in a particular formula, and check whether a pack is stocked. Bring the product name and pack size and we can look at the same panel you have in front of you.
- Address
- Jl. Pemuda No. 11, Sekayu, Semarang Tengah, Semarang, 50132
- Working hours
- Monday to Friday, 09:00–18:00
Phone and email
Call +62 24 3543 2351 during working hours for anything urgent. Email [email protected] works better for detailed questions, especially ingredient queries where you want a written answer you can refer back to. If you write about a specific product, include the pack size and format so we can respond precisely rather than generally.
We can help with this
- Reading an ingredient panel line by line
- Comparing two men's vitamin formulas on pack duration
- Capsule, tablet, or softgel format questions
- Wholesale, pharmacy, and retail enquiries
We cannot help with this
- One-to-one medical advice of any kind
- Dosage guidance beyond what a product label states
- Whether a supplement suits a diagnosed condition
For anything in that list, speak with a pharmacist or doctor. Being clear about this boundary keeps our answers useful and honest.
Write once, with the details that get a precise answer
Check whether your question is already answered on the site. The daily multivitamin guide covers most first-time buyer questions, and the ingredient library handles botanicals and minerals in detail. If you still need specifics, write to us with the product name and pack size included. It shortens the back-and-forth considerably.
Distributors, pharmacies, and retail buyers can use the same form. Include your business name, location, and the product categories you are interested in, and we will route your enquiry to the right person.
Two kinds of enquiry, two different desks
A question about a formula is answered from the ingredient panel, usually the same day. A wholesale enquiry has to wait on stock and terms, which is why email gets you there faster than a phone call.
Product questions
The ingredient panel on the pack
The Semarang office desk
- Why a formula contains a particular mineral compound, and what form it takes.
- How two products compare on pack duration, capsule count, and format.
- What we say plainly when a detail is not listed on the product information we hold.
Wholesale and partnership
Current stock and supply terms
The supply team, by email
- Pharmacies and retail buyers asking about carrying the range.
- Distributors checking categories, pack sizes, and order volumes.
- Healthy lifestyle businesses exploring a partnership in Indonesia.
When you can expect to hear back from us
We reply during working hours, Monday to Friday, 09:00–18:00. Most messages get an answer within one business day. Enquiries that arrive on a weekend or during a public holiday are handled on the next working day. If your question needs input from a supplier, it may take a little longer, and we will tell you if that is the case.
- Formula and ingredient questions
- Usually the same working day, when the detail is on the panel
- Wholesale and partnership enquiries
- One to three working days, after stock and terms are checked
- Weekend and holiday messages
- Read on the next working day, in the order they arrived
- Details not on the product information
- We say so plainly rather than guessing an answer
A visit starts with a call
The Semarang office holds samples and reference panels, so you can look at a pack rather than a picture of one.
Jl. Pemuda No. 11, Sekayu, Semarang Tengah
The office sits in the central Semarang area, a short distance from the main Pemuda road, which makes it straightforward to reach from most parts of the city. Give us a ring before you set out and we will confirm that someone is on site to walk you through the range.
- Postal address
- Jl. Pemuda No. 11, Sekayu, Semarang Tengah, Semarang, 50132
- Phone
- +62 24 3543 2351
- [email protected]
- Office hours
- Monday to Friday, 09:00–18:00
Short answers to the questions that arrive most
If yours is not here, the message form above is the fastest way through. Mention the product and pack size and we will answer against the panel you have.
Can you tell me whether a supplement is right for me?
No. We can describe what is in a formula, what form each ingredient takes, and how pack sizes compare. Deciding whether a product suits you is a conversation for a pharmacist or doctor, and we will say that rather than guess.
What details should I include with a product question?
The product name, the pack size, and the format if you know it, such as tablets, capsules, or softgels. If two products are being compared, name both. That lets us answer against the same panel you are reading instead of a general description.
I run a pharmacy or shop. How do I start a supply conversation?
Send an email with your business name, your location, and the categories you want to carry. Bulk enquiries move faster by email than by phone because we usually need to check stock and terms first, and we can reply with the details in writing.
Can I simply walk in to look at the range?
You are welcome, but ring ahead on +62 24 3543 2351 first. The team is not always at the desk, and a quick call means someone is there with the samples rather than a locked door and a wasted trip.
What happens to the details I send you?
They are used to answer your enquiry. You can ask us to delete them at any time by replying to our email, and the Cookie Policy explains how data is handled across the site.
Still not sure which formula fits your routine?
Send us the product name and what you want to know about it. We answer from the ingredient panel, in writing, during working hours. Popular products for men, energy and endurance formulas, and everyday men's vitamin formulas can all be compared side by side if you tell us which two you are weighing up.